Can I use the capsules more than once?

To ensure the highest quality product, it is recommended that you use a capsule only once.

Are your products kosher?

Yes.

Can I open the capsules?

We do not recommend opening the capsules.

Chat kind of coffee and tea do you use for your capsules?

We use only the best quality coffee and tea harvests from small artisan farms and private estates around the world. We select the top 1% Arabica beans from Latin America, Asia Pacific and East Africa, beans that are grown at high altitudes (3,500 – 6,000 feet), because cooler temperatures slow the beans’ ripening time and create more concentrated, flavorful coffees. Each batch of espresso and coffee is hand-blended and hand-roasted with care and precision to ensure that it’s done to perfection. Our whole-leaf tea is cultivated in the world’s most exclusive growing regions and hand-plucked, using only the top two leaves and a bud. It’s then hand-blended and hand-flavored to ensure the highest quality and consistency.

What capsule varieties are available?

Multiple varieties of espresso, coffee and tea.

My machine is not working. What do I do?

Please contact the CBTL™ Support Service Monday through Friday from 9 a.m. to 5 p.m. at +6 32 437-CBTL (437-2285).

Whom do I contact if I have questions about my CBTL™ system?

Please contact the CBTL™ Support Service Monday through Friday from 9 a.m. to 5 p.m. at +6 32 437-CBTL (437-2285).

How do I de-scale?

Turn off the machine. Lift the lever to empty the capsule chamber, then return lever to down position. Empty and rinse out the capsule drawer, then return to machine. Fill the water tank with the prepared descaling solution (following manufacturer’s directions) and place a cup or container on the drip tray directly under the dispensing spout.

Press the small cup and medium cup icons simultaneously, while turning on the machine. The red and yellow lights will blink, indicating the machine is in descaling cycle. Press the medium cup icon to begin. The descaling solution will run through the machine in approximately 10-minute intervals for a total of approximately 30 minutes. Remember to empty your cup periodically as it fills to prevent overflow, then return to the drip tray. Once the descaling cycle is over, the medium cup icon will blink.

Carefully rinse out the water tank and fill with fresh drinking water. Empty and rinse out the capsule drawer and drip tray, then replace in machine. Place your cup or container back on the drip tray.

For more detailed instructions, please refer to your User Manual or visit our videos page.

How do I clean the machine?

Lift the lever to empty the capsule chamber, then return lever to down position. Empty the used capsule drawer and rinse thoroughly. Remove the water tank and empty its contents, then hand wash carefully (water tank is not dishwasher safe). For more detailed instructions, please refer to your User Manual or visit our videos page.

How do I prime the machine?

Fill the water tank with filtered or bottled (still) water, then plug in and turn on the machine. The three icon buttons and indicator light(s) will blink simultaneously. Place a cup or container on the drip tray directly under the dispensing spout. Press the medium cup icon and wait as water fills the cup. Empty cup and return to tray. Repeat this process until the indicator light stops blinking. For more detailed instruction, please refer to your User Manual.